1. What we collect

We collect the information you give us: your home details (postcode, property type, heating, solar, battery and EV setup), tariff and bill details you enter or upload, and any questions you ask the AI adviser. If you create an account we also store your email address.

2. How we use it

We use your information to run the app: calculating estimates, personalising suggestions and answering your questions. Bill details and documents you upload are sent to our AI provider solely to produce your analysis. We do not sell your personal data.

3. AI processing

The AI bill check and adviser send the details you provide to an AI model to generate your results. Avoid uploading documents that contain information you don't want processed this way, and remove account numbers or payment details where you can — we only need the energy figures.

4. Your rights (UK GDPR)

You have the right to access, correct, export and delete your personal data, and to object to or restrict how we use it. In-app export and delete tools are on our roadmap; until then, contact us and we will action your request within one month. You can also complain to the Information Commissioner's Office (ICO).

5. Storage and security

Your data is stored securely within our hosting provider's infrastructure. We keep it only for as long as your account is active or as needed to provide the service, and we delete it when you ask us to.

6. Contact

Questions about this policy or your data? Contact the Yoursurge team via the app's support channel. This policy may be updated from time to time; the latest version is always shown here.