1. What Yoursurge is
Yoursurge helps UK homeowners understand and reduce their home energy costs. It shows estimates, forecasts and suggestions based on the information you give us and, where enabled, data from your home energy devices.
2. Estimates, not advice
Every cost, saving and payback figure in Yoursurge is an estimate. Figures are based on the details you provide, publicly available tariff information and assumptions about typical usage. Actual savings depend on your real usage, your tariff, weather, equipment condition and energy prices, all of which change.
Yoursurge does not provide financial, investment or legal advice, and nothing in the app should be treated as a recommendation to buy any product or enter any contract. Before switching tariff, buying equipment or making any financial commitment, check the figures yourself and, where appropriate, take independent advice.
3. AI-generated content
Some features, including the AI bill check, use artificial intelligence to analyse information you provide. AI can make mistakes, misread documents or produce figures that look plausible but are wrong. AI results are unverified until you check them against your own bill and circumstances. You are responsible for any decision you make based on them.
4. Your responsibilities
You are responsible for the accuracy of the information you enter (such as bill details, tariff rates and home details) and for how you use the app's suggestions. Do not rely on Yoursurge for safety-critical decisions about electrical equipment — always follow manufacturer instructions and use a qualified electrician or installer.
5. Our liability
We provide Yoursurge with reasonable skill and care. To the extent the law allows, we are not liable for losses arising from decisions you make based on estimates or AI-generated content, from inaccurate information you provided, or from changes in energy prices or tariffs. Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or your statutory consumer rights.
6. Availability and changes
We may update, suspend or withdraw features at any time. We may update these terms; the latest version is always shown in the app. If you continue to use Yoursurge after a change, you accept the updated terms.
7. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless your local consumer laws give you additional rights.